We don't want to give to much away before your visit, but if you are not sure where to book your ticket, investigating our spaces on our private hire page may give you some clues.

Dress to impress please, no sportswear, gym kit or fancy dress.
Manager discretion applies at all times.

If you can’t make it to the show, TicketMaster—our box office provider—allows you to transfer tickets or request a refund, no questions asked, up to 48 hours before the event starts. Simply click the relevant link in your ticket confirmation email or contact us at concierge@soho.live for assistance. Please note, if the performance goes ahead as scheduled, even if the act changes, no refunds or transfers are possible within 48 hours of the event for any reason.

Our tickets are sold by area, which means that we do not have a seat map available. However, our team is committed to accommodating your seating preferences on the night of the event.

To ensure a smooth experience for all guests, we kindly ask that you initially sit at your designated area in the seat our host indicates. This allows us to better manage seating arrangements and ensure that everyone has a great time. Once all our ticketed guests have arrived, we are more than happy to accommodate any seating switches or moves if other seats are available.

Please note that all of our tables are shared among different parties and seats. If you have a particular seating request, we recommend that you email concierge@soho.live in advance, and we will do our best to accommodate your needs.

Membership is completely at the discretion of the venue and its staff, it can be revoked or not approved for any reason. If you have purchased membership a refund will be offered to you for days left on the membership. This is calculated at a daily rate (eg. if Membership is £35, £35/365 - £0.12p/day).

ecommend contacting our advance team at concierge@soho.live before your visit. We strive to accommodate all guests requiring special assistance, including offering free tickets for carers, space for assistance dogs, and tables with clear sightlines.

Please note that different venues have different facilities. The Piano Bar Soho, with its limited capacity and Grade II listed status, does not have ground-floor washrooms. However, the performance area is on the ground floor and accessible via a small step, for which we provide a ramp. For further details or specific assistance, please email concierge@pianobarsoho.com.

Due to Alfie’s Soho being located on the first floor of a listed townhouse, access is limited by a steep staircase, making it unsuitable for less-abled guests. Alfie’s Soho operates as a jazz club within The Union Club, which holds the licence and manages the building.

Unfortunately due to our licensing restrictions, the Piano Bar Soho and Alfie's Soho, are strictly for the enjoyment of over 18s only. If you are lucky enough to look under 25 you will be asked to prove you are over 18.

Printed marketing information, menus and posters inside and outside our venues including pricing is correct at the time of publication but is subject to change. Please check our website for the latest information.

Just email us direct at concierge@soho.live, which is monitored by our in-house team 10-5 Tuesday-Friday.

All Memberships and Tickets are subject to terms and conditions that can be found at www.soho.live/terms. Our venues and hosts reserved the right to refund unused membership at any time for any reason, and does not guarantee right of entry. Most venues are subject to Westminster’s licensing conditions and are over 18s only.